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What You Agree To When You Use kxb

Using kxb — whether you fund your account via bKash, Nagad, or Rocket, or simply browse the lobby — means you accept these terms. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityJurisdiction RulesWallet ConditionsAccount SecurityPolicy Updates
kxb What You Agree To When You Use kxb
ACCOUNT PROTECTION

How We Handle Your Data and Account

Your account data is stored securely and accessed only for the purposes set out in our privacy policy — account management, payment processing via bKash, Nagad, or Rocket, and fraud prevention. We do not sell your personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccuracies, or request account closure at any time through the support channels above.

Data Retention

We keep account and transaction records for as long as required by applicable law. After account closure, data is retained only for the minimum legally required period.

Cookie Use

We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

To request access to, correction of, or deletion of your personal data, contact us via live chat or email with your account reference and the specific request.

LEGAL CONTACT

Reach Us About Legal Queries

If you have a question about these terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, our support team can direct you to the right process. Reach out through any of the channels below and include your account reference so we can respond accurately.

Team online

Live Chat

Open the chat widget from any page in your account. Available for account and legal queries during our support window.

Email Support

Send your legal or eligibility question to our support address. Include your registered account details for a faster response.

Help Centre

Our help centre covers common legal questions — account closure, term changes, wallet conditions, and eligibility checks — in plain language.

Common Legal Questions Answered

These are the questions we hear most often about account terms, eligibility, and data rights. If yours is not here, reach out via live chat or email.

Access depends on your local law and the regions we currently serve. Check whether online gaming activity is permitted under the laws that apply to your location before opening an account.

Any verified balance in your account wallet is returned to the payment method used for the most recent deposit — bKash, Nagad, or Rocket — subject to identity verification being complete.

Contact support via live chat or email with your account reference and a clear data-access request. We will respond within the timeframe required by applicable law.

We publish updates to this page when terms change. Continued use of your account after an update is posted means you accept the revised version. We aim to notify you of material changes via your registered contact.

Contact support immediately through live chat. We will place a temporary hold on the account, review recent login and transaction activity, and walk you through the steps to secure it.

Records are kept for as long as required by the laws applicable to our operations. After you close your account, we retain only what is legally required and delete the rest.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.