Reference

Terms and Conditions That Govern Your kxb Account

These terms set out what you agree to when you open and use a kxb account — covering deposits through bKash, Nagad, or Rocket, how your wallet balance is managed, and what access depends on your local law and eligible region.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredBangladesh-focused service
kxb Terms and Conditions That Govern Your kxb Account
HOW WE OPERATE

How kxb Handles Your Account and Data

We keep your account data — registration details, wallet history, and session records — only for as long as needed to operate your account and meet our obligations. You can request a summary of what we hold by contacting support through live chat or email.

Account Security Your account is protected by OTP verification on login. If you receive an OTP you did not request, change your password immediately and notify support via live chat.
Wallet Data Handling We store only the mobile wallet identifiers you register — your bKash, Nagad, or Rocket number — and use them solely for deposit matching and withdrawal verification.
Data Retention Transaction records are retained for the period required by our operational obligations. Closed accounts have their personal data removed after that retention window closes.
Change Requests To update your registered wallet number or request access to your stored data, contact support with your account mobile number. We process these requests through our Bangladesh support team.
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on kxb to ask about a specific clause, account status, or wallet verification. Responses come from our Bangladesh support team.

Email Support

Send detailed terms or account queries to our support address. Include your registered mobile number so we can locate your account and respond accurately.

Account Help Centre

The Help Centre on kxb covers common questions about wallet linking, withdrawal verification, and account access — check there first for a faster answer.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

These terms apply to anyone who opens an account on kxb. Access and eligibility depend on your local law and the region you are in — check that before registering.

Access depends on whether use of the platform is permitted under the laws applicable to your location. We do not confirm eligibility on your behalf — that is your responsibility to verify.

Wallet identifiers linked to your account are removed after the standard data retention period following closure. Contact support if you want confirmation of when that removal occurs.

Matching withdrawals to the deposit source is a standard fraud-prevention step. If your registered bKash or Rocket number has changed, notify support before you request a withdrawal.

Contact support via live chat or email with your registered mobile number. Any balance in a suspended account is held during review and released if the account is reinstated.

Send a data access request through live chat or email, including your registered mobile number. Our support team will confirm what is held and how to receive it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.